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FAQs

Frequently Asked Questions – Bucky’s Rentals

Planning an event? We know you might have questions about rentals, pricing, delivery, and setup. That’s why we’ve put together this list of common questions to help you get all the answers you need—quickly!

Still have questions? Call us at 608-291-2500 to speak with our team or contact us here on our website.

General Questions

We provide tents, tables, chairs, linens, staging, lighting, and so much more for weddings, corporate events, private parties, and construction sites.

Please view our Linen Size Chart to discover the linen sizes we recommend for your desired look.

We provide event rentals for all types of occasions, including:

  • Weddings – Elegant setups for ceremonies and receptions
  • Corporate Events – Conferences, trade shows, and business functions
  • Private Parties – Birthdays, anniversaries, graduations, and reunions
  • Community Events – Fundraisers, festivals, and city celebrations
  • Outdoor Gatherings – Picnics, BBQs, and casual get-togethers

If you’re hosting something unique, reach out—we’ll help you find the perfect rental solution!

We recommend booking at least 4-6 weeks in advance, especially during peak seasons (spring, summer, and holiday events). For larger events like weddings or corporate gatherings, booking 3-6 months ahead ensures availability of all items.

That said, we understand that last-minute events happen! If you need rentals on short notice, give us a call, and we’ll do our best to accommodate your request.

It’s easy! You can:

Just provide details about your event type, date, location, and what you need, and we’ll get back to you with a custom quote!

Yes! We provide consultation services for weddings, corporate events, and private parties to help you choose the right rentals. We can also customize your event with our 3D CAD drawings of the tent, seating, tables, dance floors, etc.

Rental & Pricing Questions

Our pricing is based on the rental period, event size, and selected items. We offer:

  • Single-Day Rentals – Perfect for most events.
  • Weekend Rentals – Need extra time? We offer flexible multi-day options.
  • Long-Term Rentals – Available for extended events or multi-day festivals.

We’ll create a custom rental package based on your event needs and budget. Get a quote today!

Yes, a 50% deposit is required to secure your rental. The remaining balance is due 10 days before the delivery date.

We accept:

  • Credit & Debit Cards (Visa, Mastercard, AMEX, Discover)
  • Checks
  • Cash

Payment plans may be available for larger events—just ask!

Delivery, Setup & Pickup Questions

Yes! We provide full-service delivery, setup, and breakdown for all event rentals. Our team will:

  • Deliver your items on time and in excellent condition
  • Set up tents, tables, chairs, lighting, décor, and more
  • Return after the event to pack up and remove all items

You don’t have to lift a finger—we handle it all!

The majority of our orders are delivered between 9am-5pm. During our peak times (May-October), deliveries may occur after 5pm. If there are any timing parameters that we need to work around, please go over those with your event specialist when placing your order, and we will do our best to accommodate.

For example, if your order is being delivered to a venue that is only staffed and open from 10 am – 1 pm, we will need to know that information to route your delivery accordingly. For all timing requests, a minimum of a two-hour window is required. Although we strive to honor all timing requests, sometimes unforeseen circumstances occur, such as weather, traffic, and other deliveries that may cause delays in your delivery. All of our routes are scheduled Monday or Tuesday the week of out date on your rental agreement. All deliveries start on Wednesday through Friday. If you need more specific information about your delivery, please contact our office at 608.291.2500 the day prior to your scheduled delivery.

As long as we have gone over all of the details prior to installation, you do not need to be present. If you are not present, please make sure we have a phone number to reach you should our delivery crew have questions. To ensure that we are all on the same page, it helps to review the diagram with your event specialist that will be passed on to our delivery staff. If you know where you’d like the tent to go, use flags, cones, or other markers as guidelines to mark out the corners.

Please remember, if you rent a tent, you are responsible for having any private utilities (i.e. sprinkler systems, low voltage lines, natural gas lines, invisible fences, etc.) marked prior to the installation, and it is suggested that you are present to point out these areas so that our stakes do not damage any of these utilities.

The prices we list include a one-day rental. If you need additional days, please let us know and we can adjust the rental agreement accordingly. For weekend events, our deliver times are anytime between Wednesday through Friday and pick-up is Sunday through Tuesday (no additional charge). However, we do make exceptions for events out of the area, as well as for accommodating your, and sometimes our delivery staff’s, schedules.

Anything rented for longer than one week or used for more than one event requires a 1.5x or larger rental fee. Please inquire with your event specialist for specific pricing.

You may be charged a hauling fee if your delivery site does not grant direct access or requires that our staff take an excessive route upon delivery. In addition, upon pick up, if our equipment is not found in the same manner that it was delivered, you may incur a labor charge.

For example, if you order 100 chairs and did not pay for labor to have our delivery staff set up and tear them down, just as they were delivered, they need to be bagged and on pallets upon pick up. If there are any missing, broken, or damaged items, you may incur charges for these items as stated in our rental agreement.

We proudly serve South Central Wisconsin and the Madison area with a typical radius of 40 miles. We will travel beyond this radius depending on the event.

Not sure if we cover your area? Give us a call, and we’ll see what we can do!

Delivery fees depend on the event location, order size, and distance. We’ll include the full pricing details upfront in your quote—no hidden fees!

Yes! Some smaller rental items, like chairs or linens, can be picked up from our warehouse to save on delivery costs. However, larger items like tents, staging, and lighting require professional setup and delivery.

Pickup and Return Hours:

Summer: Mar – Oct
Mon-Fri: 8-10am
Sat-Sun: Closed

Winter: Nov – Feb
Mon-Fri: 9-11am
Sat-Sun: Closed

Setup & Usage Questions

For smaller items like tables and chairs, yes! But for larger setups like tents, staging, or lighting, we strongly recommend our professional setup service to ensure safety and proper installation.

We understand that accidents happen! Here’s how we handle it:

  • Minor Wear & Tear – No worries! Normal use is covered in our rental agreement.
  • Major Damage or Loss – If an item is damaged beyond normal use or missing, there will be a replacement or repair fee.

A 6% damage waiver is added to all orders, EXCEPT TENTS, to cover up to 75% the damaged item(s).

Some rental items—like lighting, fans, heaters, etc.—require access to electricity. If your event is outdoors or at a venue without power, we DO NOT offer alternative power sources!

We do suggest that you reserve them “just in case.” However, remember the benefits of sidewall… Could it be chilly and/or breezy? Do you need privacy – or do you have a neighbor who may not like the noise? Or maybe you have an unattractive view that you’d like to block out?

If you choose to order sidewalls, it is our recommendation to have our delivery staff install them – and then you can “pull it back” if needed (it is much easier to take down than to put up)! DO NOT REMOVE FROM TENT!

Make sure you do not have your grass cut any less than two days before your tent installation. It is necessary to have Diggers Hotline come out and mark all the public utility lines, and those lines need to be visible to our delivery staff during installation. Also, it is best to leave your grass a little longer; grass wears better when it is longer.

Yes! Clearspan and Frame tents are perfect for such installations, and they will need to be weighted. However, this is not an option for our pole tents – they can be staked in grass, blacktop, or gravel. If you have specific questions about an area that you are unsure of, please feel free to discuss this with your event specialist.

Cancellation & Rescheduling Policies

CANCELLATION (excluding tents):
Event Rental Policies & Procedures

  • Cancellations made more than 90 days from the “out date” will receive a full refund.
  • Cancellations made within 90 days of the “out date” will be charged 50% of the total rental.
  • Cancellations made within 14 days of the “out date” will be charged 75% of the total rental.
  • Cancellations within 48 hours of the “out date” will be charged the full rental total.

Note: Additional charges may apply if the order has been loaded and/or in route.

  • Cancellation on special order or custom-built items is not refundable.

TENT CANCELLATION:

  • Tent reservations canceled 90 days or more prior to the “out date” will receive a full refund.
  • Tent reservations canceled less than 90 days prior to the “out date” will be charged 50% of the tent rental.
  • Tent reservations canceled within 14 days of the “out date” will be charged the full rental.

If your event is outdoors, we highly recommend having a backup plan. In case of severe weather, we’ll work with you to reschedule or adjust your rental order as needed.

If you have an emergency during the event, please contact:

We’re happy to help! Reach out to our team, and we’ll get you the answers you need.

Let’s make your event a success—stress-free and unforgettable!

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